Contact Us

You can return your goods to us within 14 days of receipt. Simply use our returns portal for this purpose.

Once your return has been received by us, it will be automatically checked and processed. The refund will then be issued within 1–3 business days using the original payment method chosen.

You don't have to do anything else – our process is fully automated.

Our ordering and logistics process is fully automated so that you receive your goods as quickly as possible. Therefore, subsequent changes or cancellations are unfortunately not possible. If your request arises only after purchase, please use our returns portal after receiving the goods.

If your flash is defective, it's best to contact our service partner:

Rüdiger Maerz GmbH

Weidenbaumsweg 103
21035 Hamburg
Phone number: 040 7314077
Opening hours: Monday – Friday 8:00 AM – 6:00 PM

Link to repair form

Unfortunately, discount codes cannot be applied retroactively.
Discount codes can only be redeemed during the order process.

Subsequent changes to the billing address are generally not possible.

The invoice is automatically generated based on the data submitted at the time of the order. Due to tax and accounting regulations (including proper invoicing according to § 14 UStG and GoBD requirements), this information cannot be changed retrospectively.

We therefore ask you to carefully check your billing information before completing your order.

By default, our shop displays all prices including 19% German VAT.

For deliveries to other EU member states, the applicable VAT rate of the destination country will be charged (One-Stop Shop procedure / OSS). The adjustment is made automatically at checkout as soon as you enter your delivery address.

Example:
For a delivery to Austria, the statutory VAT is 20%. In this case, the gross price increases accordingly.

The calculation is automatic and legally compliant according to EU VAT regulations for cross-border online trade.

Our shop generally targets end customers (B2C). All prices are displayed including 19% German VAT as standard.

For deliveries to other EU member states, the VAT rate applicable in the respective destination country is automatically calculated as part of the One-Stop-Shop (OSS) procedure.

Businesses with a valid VAT ID (intra-community supply)

If you are an entrepreneur based in another EU member state and have a valid VAT identification number (VAT ID), the delivery can be made VAT-free under the legal conditions (reverse charge procedure).

Requirements:

• Provision of a valid VAT ID during the ordering process
• Successful verification via the EU VAT Information Exchange System (MIAS/VIES)
• Delivery to another EU member state

Only after successful validation will the invoice be issued without VAT.

Subsequent changes to taxation or invoice reissuance are excluded.

No, payment in advance (manual bank transfer) is not possible.

We exclusively offer the automated payment methods displayed in the checkout.
We cannot accommodate individual transfers or manual payment processing due to procedural and accounting reasons.