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Viltrox-20

Club News!

Our club system will be discontinued on October 01, 2024. Points that have not been redeemed expire that day. If you need help to redeem your points, please contact our Support!

Welcome to the club

Free but not for nothing

The Rollei Club costs nothing, but brings you a lot! With every purchase you collect points and the more points you collect you, the more rewards you get. If you register for the club newsletter, you will also receive exclusive club offers! Sounds good? Then go!

How to regularly earn points:

Create customer account
  • Shop in the shop

    For every euro you output in the online shop, you will receive a point.

  • From the 3rd purchase

    You will receive 100 extra points with your third purchase in the online shop.

  • From the 6th purchase

    You will receive 100 extra points with your sixth purchase in the online shop.

  • Newsletter +250 points

    Register for the newsletter and get +250 points

  • Birthday +1000 points

    You will receive +1000 points on your birthday.

  • Create customer account +250 points

    You will receive +250 points for the creation of your customer account.

  • YouTube subscription +250 points

    Subscribe to you on YouTube and you will receive 250 points.

  • Facebook Like +250 points

    Follow us on Facebook and you will receive +250 points.

  • Instagram follow +250 points

    Follow us on Instagram and you will receive +250 points.

Exchange points for premiums

You can exchange your points for great bonuses at any time such as Free shipping, discount codes or voucher codes
Discover the current goodies in the club widget.

Registration

How do I create a club account?

If you create a customer account with us, collect points automatically. If you don't have an account yet, you can here Single one.

Collect and redeem points

When do my points fall?

The points have no expiry date. Only with rewards and goodies can there be an expiry date.

Can I add points?

Unfortunately, it is not possible to add points through purchases in the past.

What happens when I cancel an order?

In the event of a cancellation, the credited points will be deducted from your points account. If you have used a discount code, it will not be re -exhibited.

Can I transfer my points to another account?

A transfer between customer accounts is unfortunately not possible

Where do I see my current score?

You can see the points about the club widget on this page or in the customer account.

Frequent questions from our customers

My birthday points are not credited. Why is that?

The birthday points are credited on her birthday (not when entering the birthday date).

Please note that the points can only be credited if the date has been stored there a month before your birthday. If the range is shorter than 30 days, the points will unfortunately not be credited until next year. This serves to prevent possible abuse of the premium program by specifying a wrong birthday to get additional points.

My points for Facebook, Instagram & YouTube are not displayed. Why not?

To get your points for a like or a subscription, log into your customer account and click on the "ClubStatus" field. Now go to the orange button "Redeem points".

Now a pop-up opens with the help of the arrow at the top left. Now press "Collect points" and choose the social platform that you want to follow via the respective orange button.

Can I use a discount code and a club discount at the same time?

Only a discount code can be applied per order.